Refund policy
Thank you for shopping at Creative Enterprises, LLC. We want you to love your purchase, but sometimes things don’t go as planned.
⏳ Return Window
Returns are only accepted for items that arrive damaged or defective. You must contact us within 7 days of delivery to start the return process.
🚫 Non-Returnable Items
- Digital products or services
- Customized or personalized items (e.g., name or color customizations)
- Clearance, final sale, or reduced-price items
📦 Return Shipping
If your item is damaged or defective, we’ll cover the cost of return shipping. Returns for any other reason are not accepted.
💳 Refund Method
Approved refunds are processed back to your original payment method within 5–10 business days after we receive the item.
🔄 Exchanges
We do not offer exchanges. If you need a different item, please place a new order.
🛠 Damaged or Incorrect Items
If your product arrives damaged or you received the wrong item, email us at CreativeEntLLC@gmail.com within 7 days of delivery with photos of the issue. We’ll make it right.
Creative Enterprises, LLC may update this policy periodically. Any changes will be posted here with the updated effective date.